Like all equipment, your trash compactor or cardboard baler is going to break. When that time comes, who will you call for all your repair needs? What do you say over the phone to ensure the best service possible? Here are a few things you can do to set your trash compactor repair team up for success.
After you have picked a partner to call for help, the first thing to have ready is the make and model of the machine. Somewhere, typically on the side, there will be a metal plate with numbers and letters etched, or stamped, onto it. This is what we call the serial plate. This is where you will find the make and model identification for your trash compactor or cardboard baler. Knowing this information ahead of time allows the technician to ensure all parts necessary for the repair will be available before they leave the shop and result in your fastest repair time.
Second, we suggest that you have a detailed description of what’s wrong with the trash compactor or cardboard baler on hand. As a repair company you can imagine how many calls we receive in a week. For all kinds of repairs ranging from door hinges to key switches. The person who calls for the repair is not always the one who found the issue. It helps greatly if, before calling, you have a written list prepared of everything that your team has noted is wrong with the unit you are looking to have fixed. Then you can read off this list to the service professionals you speak with at your repair company. Which in turn shortens the trouble shooting portion of the service.
Next, communicate an idea of how urgent the repair is. Sometimes the repair is mission critical, meaning your whole company is shut down waiting for the compactor or baler to be brought back online. Other times your team can wait a couple of days for help. Knowing your urgency is important information that helps your service provider plan their schedule accordingly.
Lastly, schedule the visit. You will share all the basic information like your address, phone numbers, billing and site contacts over the phone. The service professional you speak with will then let you know what day and time they can make it out to you.
Here at Direct Compactor, we have years of experience supporting teams just like yours. If you need help anywhere in the great state of Texas, we can get you back up and running quickly. You can reach our excellent team of trash compactor and cardboard baler professionals at (817) 769 – 8340.